Here we go yet again !Another complaint about Burton Menswear sharp practices on line I purchased an item of clothing following receipt of an e mail dated 20/6,with a limited time offering of an additional 10% off the already discounted price and FREE NEXT DAY DELIVERY specifically for the offer.Guess what,when it came to the payment screen there was no free delivery overide put in place.Not only in direct contravention of the obligations placed by "The Advertising Standards Authority"but a blatant misrepresentation under the auspices of the "Consumer Rights Act".I sent an e mail to Burton Menswear(their e mail button STILL DOES NOT WORK SOME 3 WEEKS AFTER REPORTING IT BEING FAULTY)FOR ATTENTION OF CUSTOMER Relations Escalations and also guess what ? my request was ignored and dealt with a person in their standard CS correspondence dept whom proceeded to state that as standard delivery was selected next day delivery could not take place.To add more ignorance,my request to be refunded with the standard delivery charge i was obliged to pay(to ensure my order was processed) was totally ignored despite my highlighting the website error etc.This was a clear example of unqualified staff with little or no idea of business acumen and as a corollary a waste of my energy in asking for a simple action to be executed consequent upon the website fault ref failure to overide charges for delivery notwithstanding 2 clear statements on the e mail received stating clearly "FREE DELIVERY" ! When i ask for my e mail to be responded to by "customer experience escalations,i do not expect a none descript to respond with a ridiculous illogical and silly response.Previously,a lady identified as Jade J has dealt efficiently with my immediate preceeding complaint about another seperate purchase. to which my complaint and evidential documentation refers.I merely ask that the legally entitled refund of £3.99 representing the delivery charge i was obliged to pay for proposed despatch of goods WHICH SHOULD HAVE BEEN FREE be processed forthwith. AN UPDATE FROM THE CS STAFF AT BURTONS MENSWEAR ! BECAUSE I ONLY PAID £3.95 NOT £5.00 FOR DELIVERY (eventhough delivery was free but their systems were faulty and would not default to free delivery hence i had to make a delivery payment) They are saying they cannot refund me because i chose to pay for standard delivery not next day at a higher price EVEN THOUGH IT WAS FREE.I CANNOT GET THROUGH TO THEIR POOR INTELLECT, THAT DELIVERY WAS FREE SO I SHOULD NOT HAVE HAD TO MAKE ANY PAYMENT OPTION FOR DELIVERY.(I keep having to repeat myself,am i going mad ? ) HAD I NOT MADE A PAYMENT FOR DELIVERY-EVEN THOUGH IT WAS FREE,BURTON MENSWEAR WOULD NOT HAVE SENT ME THE PARCEL FOR MY ORDER.SOME OF THEIR CS STAFF really do need to be retrained.The service is beyond diabolical !I will now make myself absent to the world, as i go in search of a solid brick wall against which, i can bang my head against, to establish if i will then wake up from the nightmare that is Burton Menswear !If any Senior Manager/Directors at Boohoo (The new owners and parent company of Burton Menswear)read this,i suggest they investigate if it was a good idea to buy them from Arcadia given their now toxic brand and incapable/lacking in fundamental common sense "back office" operations.ENOUGH SAID !
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
