NO REFUND STILL!! No Telephone customer service either!!DON'T BUY from this 2nd rate retailer, I am still waiting for my refund on a parcel sent 16 days ago Apr 12/21 !! I have emailed the useless customer service 4 days ago and still no reply!!When I decided to return the entire order 502102506 as the quality is very poor for the money, I discovered their telephone customer service has been suspended, apparently due to COVID, but I would have thought telephone customer service is the most important service to run during lockdown when online sales are the only option. I then decided to return in store in order to receive instant refund, but the webpage that is meant to show the stores did not work.The situation left me no choice but to return by post. Unfortunately, Hermes tracking also happens to be NOT working properly showing 'in transit' for days on end, but 2 other parcels from another retailer show the same 'in transit' and yet I have already received my refund days ago. I do have proof of postage but what good does that do if Burton refuses to respond?!!Judging by their dirty tactics of NOT refunding nor responding, I now highly suspect BURTON is in the process of going under. THIEVES!!!!You've been warned, STAY AWAY._______________Apr 30 /21 Update:Burton did respond to this Trustpilot review. I was contacted by email to send in proof of postage and I immediately did that. Then 2 days later, I was stunned to be asked to provide the names of the items returned when the order number is clearly visible for tracing purpose.Then to my shocking horror, I discovered that when I logged onto my Burton account, the order has completely vanished. What an utterly incompetent business !!!!Needless to say, I still have not received any refund yet.May 2/21 UpdateJust received another email from BURTON and it has finally admitted that it has GONE UNDER. I was offered a refund only because I managed to return my items before the TAKEOVER.I was offered 3 choices: Gift Vouchers (NO THANKS, won't even give them out as a gift to my worse enemy), Paypal or BAC.So I've chosen Paypal and lets see if the refund will actually come through.May 8 / 21 UpdateAfter much persistence, I finally received the refund that is long overdue, from Boohoo and not Arcadia. If you are in the same boat, don't give up and keep pursuing.
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Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
