We had a horrible experience with the actual service and customer service - the bus went to our drop off site instead of the pickup site. It took over an hour and calls to 3 different companies to figure out what went wrong. It was unclear they would be able to even get us a bus (best case 1 -2 hrs away, which would have gotten us in after midnight stranding people without access to public transit), so we ended up taking 2 hr Uber rides home. We charted a bus through bus.com who apparently subcontracted the trip to CharterUp who then subcontracted to Bauer. We received the wrong driver information so could not contact the driver to confirm the day of.--something I told our contact at bus.com multiple times. I called bus.com about 15 min before our scheduled pick up time to confirm pickup. They then called CharterUp and told us the driver was 2 miles away. It took another hour and calls to multiple people to figure out the driver was 2 hrs away at our drop off site. The customer service from both CharterUp and bus.com were horrible - with each company trying to blame another company and not helping us solve our issue. The claim process was equally poor with people promising to start a claim and then not emailing for days. They did refund one way of our round trip but refused to pay for our Uber rides and instead gave us a 20% off on a future service - which no way will we ever use them again. If you actually want to get where you are going I would not use Bus.com or CharterUp.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rent and charter buses for your event or organization. Whether you need bus rentals for large conferences and events or weddings, Bus.com has you covered with the best bus rental prices in your area.
