Name: bus.com
Telephone: 18554287266
Rating: 4.2

BG Guest

Good driver!

Customer service was okay, but the bus driver and their promptness is what really made it a good experience. I did not have a single worry with him.

Date of experience: Oct 15, 2025

Antonio Iadeluca Guest

4 months ago

Every thing was great thank you

Date of experience: Oct 10, 2025

katherineawilkinson Guest

9 months ago

Did not take us home and horrible customer service

We had a horrible experience with the actual service and customer service - the bus went to our drop off site instead of the pickup site. It took over an hour and calls to 3 different companies to figure out what went wrong. It was unclear they would be able to even get us a bus (best case 1 -2 hrs away, which would have gotten us in after midnight stranding people without access to public transit), so we ended up taking 2 hr Uber rides home. We charted a bus through bus.com who apparently subcontracted the trip to CharterUp who then subcontracted to Bauer. We received the wrong driver information so could not contact the driver to confirm the day of.--something I told our contact at bus.com multiple times. I called bus.com about 15 min before our scheduled pick up time to confirm pickup. They then called CharterUp and told us the driver was 2 miles away. It took another hour and calls to multiple people to figure out the driver was 2 hrs away at our drop off site. The customer service from both CharterUp and bus.com were horrible - with each company trying to blame another company and not helping us solve our issue. The claim process was equally poor with people promising to start a claim and then not emailing for days. They did refund one way of our round trip but refused to pay for our Uber rides and instead gave us a 20% off on a future service - which no way will we ever use them again. If you actually want to get where you are going I would not use Bus.com or CharterUp.

Date of experience: May 05, 2025

Lina Guest

1 year ago

Great company

repeated customer, used the for the past 2 years for work, they've been great - helpful and on time. Good price too.

Date of experience: Jan 29, 2025

Renee Threatte Guest

1 year ago

No safety checks, no accountability

The bus that was operated by Bus.com had clearly not been maintained as there was an engine failure midway through our 21 mile trip. This was during the busiest travel weekend of the year. I and the rest of the passengers had to take rideshares to finish our journey! I have called a number of times for reimbursement, a simple, straightforward request and been ignored by their customer service teams. I would never recommend.

Date of experience: Dec 21, 2024

Louise Guest

1 year ago

Great service as always

Great service as always. Great driver. Very professional and polite. Will be back as soon as we need your service.Happy New Year!

Date of experience: Dec 21, 2024

Nicky Guest

1 year ago

The driver was amazing!

Date of experience: Dec 15, 2024

Mitchell hoek Guest

1 year ago

I go to dance every Saturday

Company doing good Bus driver is friendly

Date of experience: Nov 15, 2024

R Huber Guest

1 year ago

Outstanding Experience!

Karen was so easy to work with for scheduling. The equipment choice worked out perfectly for our size group. And our driver Sylvia was excellent. All in all, the transportation for our school trip could not have gone any smoother.