I returned a scope for warranty, specifically a model with a 30mm tube, but received a different model with a 1" tube instead. This meant I had to purchase new rings, which was frustrating. When I reached out to the support team, a representative advised me to return the incorrect model at my expense and provided me with a selection to choose from. I selected a scope, but upon my return arriving, another representative informed me that the previous one no longer worked there and couldn’t honor her promise. Now, I’m faced with the option of two lower-quality scopes or getting my original scope back. They refuse to acknowledge what their employee promised, and I’m currently trying to recover the $100 I spent on shipping. This is far from excellent customer service. I also sold the 1" rings and purchased new ones for my chosen scope. This serves as a warning to anyone considering this brand. Despite being a loyal supporter for 35 years, they did not honor their commitment, and I will no longer be purchasing from them or recommending their products due to this negative experience.
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Bushnell Corporation is an American firm specializing in sporting optics and outdoor products.