business.att.com

AT&T Fraudulent Sales Tactics

I wish I could give them zero stars after the nightmare they caused our business. If you are a business owner, stay away at all costs unless you want endless headaches, poor products/services, and nonexistent customer service.On September 4, 2025, an AT&T field sales representative identifying himself as “Stanley” (Chikee Asiegbu) visited my business to solicit phone and internet services. He represented that AT&T could provide faster internet, a business landline, and a “free” cell phone tied to our business number for $96 per month, inclusive of all taxes and fees, if we switched from Comcast. I repeatedly confirmed that this total price included all fees, and he confirmed multiple times that it did. He also assured me that he would personally return as many times as needed to ensure our existing landline, cameras, and security system would be fully connected to AT&T.Due to time constraints, Stanley pressured me to proceed immediately and completed the enrollment process himself using my driver’s license and access to my phone for electronic consent. Later that day, I discovered documentation showing a monthly charge of $129.54, not $96. When I questioned him, he provided an unclear explanation involving discounts and bundles and then ceased responding.When installation occurred around September 8, 2025, Stanley claimed all systems—including our security system—were properly connected. This was false. Our landline began malfunctioning immediately, and we later learned (after the 30-day cancellation window) that our security system had never been connected to AT&T at all and was left attached to the Comcast modem. Once Comcast service ended, our cameras and alarm system stopped functioning entirely, leaving our storefront without security for over two months.Our first AT&T bill exceeded $195, and customer service later confirmed our actual monthly bill would be approximately $133 and could never be $96. AT&T provided no resolution for the internet speed or compatibility issues, and I spent over four hours on hold without reaching technical support. We incurred additional costs from our security provider, who confirmed AT&T service required expensive upgrades or system replacement.In December 2025, AT&T informed me cancellation would cost $244. However, upon attempting to formally cancel in January 2026 following installation of hardware from a different service provider, AT&T demanded $713.14, claiming we were required to pay for the “free” iPhone and equipment—terms never disclosed. AT&T refused equipment return, failed to provide a cancellation confirmation, and never issued written proof of termination.This pattern of misrepresentation, deceptive sales practices, lack of disclosure, and failure to provide functional service caused significant financial loss, operational disruption, and security risks to my business. Total out-of-pocket losses exceed $982, excluding lost productivity and risk exposure. So much for trying to save some money on business expenses

Date of experience: Jan 15, 2026