Review Time
In October 2025, I ordered two Apple Watches that were never delivered by the carrier (I have proof of non-delivery). AT&T investigated and sent replacements, which I did receive. However, I was incorrectly charged $321.50 for the original watches that were never delivered. When I called, they acknowledged it was a system error and promised a refund within 7–10 business days.
That refund never came.
In October, I was also told my AutoPay would be placed on hold until the issue was resolved. Despite that, in early January 2026 AutoPay was turned back on and I was charged $571.68. During a call on January 12, 2026, I was promised the refund would be processed that same day and even received an email confirmation. Nothing happened. I called again on January 23, 2026 and was again promised a refund within 7–10 business days, with another confirmation email. Still nothing.
Since October, I’ve called at least five or six times. Every time, representatives review the notes, acknowledge the billing error, and promise it will be resolved in 7–10 business days. On my last three calls, I requested a supervisor and was either told none were available or left on hold for extended periods until the call disconnected.
AT&T has admitted the error and confirmed a refund is owed, yet as of March 2026, it still has not been issued. The repeated promises, lack of escalation, and failure to correct a confirmed billing error have been extremely disappointing.
I expect better accountability from a major company.
Billing issues for an extended period of time with multiple attempts to get it corrected only to be promised credits and calls from "escalations". No responses or credits were recieved. They continued to bill us for multiple groups even after we first noticed and began calling in Jan 2025. After at least 6 calls to customer services and hours of explaining the same issue over and over, we received a lot of empathy, but no action. A year later before giving up, we filed an informal complaint with the FCC and got a response from AT&T. The responder said he would review and call back in 2 days. After a week, I ported all of our lines to a competitor. Then he responded to the FCC that he couldn't reach me and we are no longer customers so he didn't know if we were satisfied or not. What a disappointment as we have been customers of AT&T in some capacity for over 25 yrs. Please check your bill, question every charge, get the real name (not the "americanized" version) of the customer service reps for your records, and keep record of exactly what credit you expect because you always need to wait a cycle and if you are like us, you might never see it.
Avoid AT&T because of the limited ability of their customer service representatives to assist in correcting billing errors of AT&T's making.
In October 2025, I ordered two Apple Watches that were never delivered by the carrier (I have proof of non-delivery). AT&T investigated and sent replacements, which I did receive. However, I was incorrectly charged $321.50 for the original watches that were never delivered. When I called, they acknowledged it was a system error and promised a refund within 7–10 business days.That refund never came.In October, I was also told my AutoPay would be placed on hold until the issue was resolved. Despite that, in early January 2026 AutoPay was turned back on and I was charged $571.68. During a call on January 12, 2026, I was promised the refund would be processed that same day and even received an email confirmation. Nothing happened. I called again on January 23, 2026 and was again promised a refund within 7–10 business days, with another confirmation email. Still nothing.Since October, I’ve called at least five or six times. Every time, representatives review the notes, acknowledge the billing error, and promise it will be resolved in 7–10 business days. On my last three calls, I requested a supervisor and was either told none were available or left on hold for extended periods until the call disconnected.AT&T has admitted the error and confirmed a refund is owed, yet as of March 2026, it still has not been issued. The repeated promises, lack of escalation, and failure to correct a confirmed billing error have been extremely disappointing.I expect better accountability from a major company.
Billing issues for an extended period of time with multiple attempts to get it corrected only to be promised credits and calls from "escalations". No responses or credits were recieved. They continued to bill us for multiple groups even after we first noticed and began calling in Jan 2025. After at least 6 calls to customer services and hours of explaining the same issue over and over, we received a lot of empathy, but no action. A year later before giving up, we filed an informal complaint with the FCC and got a response from AT&T. The responder said he would review and call back in 2 days. After a week, I ported all of our lines to a competitor. Then he responded to the FCC that he couldn't reach me and we are no longer customers so he didn't know if we were satisfied or not. What a disappointment as we have been customers of AT&T in some capacity for over 25 yrs. Please check your bill, question every charge, get the real name (not the "americanized" version) of the customer service reps for your records, and keep record of exactly what credit you expect because you always need to wait a cycle and if you are like us, you might never see it.Avoid AT&T because of the limited ability of their customer service representatives to assist in correcting billing errors of AT&T's making.
I wish I could give them zero stars after the nightmare they caused our business. If you are a business owner, stay away at all costs unless you want endless headaches, poor products/services, and nonexistent customer service.On September 4, 2025, an AT&T field sales representative identifying himself as “Stanley” (Chikee Asiegbu) visited my business to solicit phone and internet services. He represented that AT&T could provide faster internet, a business landline, and a “free” cell phone tied to our business number for $96 per month, inclusive of all taxes and fees, if we switched from Comcast. I repeatedly confirmed that this total price included all fees, and he confirmed multiple times that it did. He also assured me that he would personally return as many times as needed to ensure our existing landline, cameras, and security system would be fully connected to AT&T.Due to time constraints, Stanley pressured me to proceed immediately and completed the enrollment process himself using my driver’s license and access to my phone for electronic consent. Later that day, I discovered documentation showing a monthly charge of $129.54, not $96. When I questioned him, he provided an unclear explanation involving discounts and bundles and then ceased responding.When installation occurred around September 8, 2025, Stanley claimed all systems—including our security system—were properly connected. This was false. Our landline began malfunctioning immediately, and we later learned (after the 30-day cancellation window) that our security system had never been connected to AT&T at all and was left attached to the Comcast modem. Once Comcast service ended, our cameras and alarm system stopped functioning entirely, leaving our storefront without security for over two months.Our first AT&T bill exceeded $195, and customer service later confirmed our actual monthly bill would be approximately $133 and could never be $96. AT&T provided no resolution for the internet speed or compatibility issues, and I spent over four hours on hold without reaching technical support. We incurred additional costs from our security provider, who confirmed AT&T service required expensive upgrades or system replacement.In December 2025, AT&T informed me cancellation would cost $244. However, upon attempting to formally cancel in January 2026 following installation of hardware from a different service provider, AT&T demanded $713.14, claiming we were required to pay for the “free” iPhone and equipment—terms never disclosed. AT&T refused equipment return, failed to provide a cancellation confirmation, and never issued written proof of termination.This pattern of misrepresentation, deceptive sales practices, lack of disclosure, and failure to provide functional service caused significant financial loss, operational disruption, and security risks to my business. Total out-of-pocket losses exceed $982, excluding lost productivity and risk exposure. So much for trying to save some money on business expenses
The sales associates Julie Gallant and Shayla were horrible. Julie stopped responding to e mails and phone calls when a facilities issue popped up and Shayla did not provide accurate info , billed my credit card then told me to call customer service for a refund when the installation date was two weeks out, then hung up on me. This company is very unprofessional and when calling customer service, it is overseas and there are language barriers. Look elsewhere for service
I was scammed by one of their own employees. Apparently anything for a sale. I have have been trying for 3 days to cancel my account. I keep getting transferred or disconnected. Still no resolve. Absolute scam artists. Terrible company.
We were having significant problems with our business internet provider when an AT&T salesperson visited. They made pricing guarantees and QOS assurances. Installation was professional and easy, uptime has been stellar. It's great not to have to even think about whether we're going to have connectivity issues that day. Speeds are much faster than guaranteed. There was a billing issue at the very beginning, but the sales people and central customer service beat the problem into submission. The most improtant thing is the fact that performance has been perfect since installation. With all our software being SasS, with storage in the cloud, reliability is key, and over the last many months, AT&T Business really has delivered, yards ahead of their "competitors" for sure.
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Provides long-distance, international and wireless services as well as internet access.
