Billing issues for an extended period of time with multiple attempts to get it corrected only to be promised credits and calls from "escalations". No responses or credits were recieved. They continued to bill us for multiple groups even after we first noticed and began calling in Jan 2025. After at least 6 calls to customer services and hours of explaining the same issue over and over, we received a lot of empathy, but no action. A year later before giving up, we filed an informal complaint with the FCC and got a response from AT&T. The responder said he would review and call back in 2 days. After a week, I ported all of our lines to a competitor. Then he responded to the FCC that he couldn't reach me and we are no longer customers so he didn't know if we were satisfied or not. What a disappointment as we have been customers of AT&T in some capacity for over 25 yrs. Please check your bill, question every charge, get the real name (not the "americanized" version) of the customer service reps for your records, and keep record of exactly what credit you expect because you always need to wait a cycle and if you are like us, you might never see it.
Avoid AT&T because of the limited ability of their customer service representatives to assist in correcting billing errors of AT&T's making.
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Provides long-distance, international and wireless services as well as internet access.