We run a busy restaurant that heavily relies on online orders and phone bookings, making a stable connection essential. Our broadband and phone lines have been down for over a month, and the issue remains unresolved. An engineer visited once but could only fix it temporarily. I was told a technician would come last Tuesday, but a week has passed without any follow-up. After spending 35 minutes on the phone today, my call was abruptly disconnected without any resolution. This ongoing situation has severely impacted our business and customer service. For a business account, this level of service is entirely unacceptable.
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