The flight I booked with Cathay Pacific was cancelled due to a super typhoon and I was recommended to take refund by an agent on Businessclass.com. The flight was cancelled on 23 Sept and to date, my refund status has been in progress. What was misleading was that on the status page on Businessclass.com, it says "direct refund processed by Cathay Pacific". I understand it takes some time but the status has not been changed since 1 Oct. So I called Cathay. After numerous deliberate mistakes with chatbot, I finally got through to a humanbot, who said that I need to contact the agent because the cancellation on Cathay's side was accepted on 8 Oct. So I called Businessclass.com. Apparently it takes another few weeks for the refund to go through. So it takes more than a month to have refund since the business class flight was cancelled due to adverse weather. I found the whole booking, changing and cancelling flights on Businessclass.com is a lot more cumbersome than booking flights directly with airlines, which I normally do. For me, there seems no benefit in using their services part from 24-hour phone lines which most airlines don't have any longer. I couldn't find that much of a bargain on business class flights on the site and given the cumbersome process and extra time needed to get through to an agent and get things done, I see no reason to use their service again.
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