Review Time
Please please DO NOT use this website. it is a scam where they 'buy airmiles' from corporates and business travellers and then book flights using them, for you. You pay your fare (mine was (€4150) to them but risk the airline cancelling your ticket as they don't allow this to go on. You also have no rights as you would if you booked directly. When I discovered this after I booked, I paid an extra €1000 to have a ticket from the airline. Even that was an upgraded economy ticket so again no cover for me. THEN my sister broke her back and became paralysed so I had to go to her in Dubai urgently and needed to change my tickets. The price of the change was more than the original fare and more than buying a new ticket from the airline. Had I booked with the airline originally, I would have been able to change my ticket for €300. You have been warned.
Tried to book a business class flight that they said was available. They charged my card and then told me the price went up and the flight was not confirmed. Tried to book the same flight and pay the higher price and they did the same thing again. Charged the card and increased the price. It’s a scam service.
I purchased two first class tickets knowing I had 24 hours to change my mind. Hours later LJ Reeves wrote saying BTW the price has risen by 30 percent. I canceled and Reeves wrote "We’ve processed your cancellation request as per your instructions." What Reeves did not say was that they did not cancel the charge to my credit card. In addition to the deceit, this required wasting my time to book (at a false advertised price) and then to revoke charges with my credit card company.
The flight I booked with Cathay Pacific was cancelled due to a super typhoon and I was recommended to take refund by an agent on Businessclass.com. The flight was cancelled on 23 Sept and to date, my refund status has been in progress. What was misleading was that on the status page on Businessclass.com, it says "direct refund processed by Cathay Pacific". I understand it takes some time but the status has not been changed since 1 Oct. So I called Cathay. After numerous deliberate mistakes with chatbot, I finally got through to a humanbot, who said that I need to contact the agent because the cancellation on Cathay's side was accepted on 8 Oct. So I called Businessclass.com. Apparently it takes another few weeks for the refund to go through. So it takes more than a month to have refund since the business class flight was cancelled due to adverse weather. I found the whole booking, changing and cancelling flights on Businessclass.com is a lot more cumbersome than booking flights directly with airlines, which I normally do. For me, there seems no benefit in using their services part from 24-hour phone lines which most airlines don't have any longer. I couldn't find that much of a bargain on business class flights on the site and given the cumbersome process and extra time needed to get through to an agent and get things done, I see no reason to use their service again.
I booked 2 business class tickets from London Heathrow to Bangkok on Oman Air for May 24th. I started the check in process and found that we were downgraded to economy class. Businessclass.com said it was Oman Air's fault as they were upgrading their system.Business class said I could take the economy seats or pay a further fee to upgrade again, absolutely shambolic company to try and get customer care assistance.8 weeks have passed and I have not heard a single word from them.PLEASE BOOK WITH CAUTION......
Same bad experience but different route from Gary Curran who reviewed a day ago.I booked 2 return business class tickets from Melbourne to Berlin which had 2 stops and multiple airlinesFirst leg from Melbourne to Bangkok, at check in found out that seats allocated were 45A/B which I thought could not possibly be business class. Rang Businessclass.com and they said it was the airline's fault and they would take care of when I get back. I felt trapped as I had no choice.Same thing happened on the way back from Berlin. It was the final leg from Bangkok to Melbourne.When I got home and rang Businessclass.com to complain again, they assured me that it was the airline's fault in both cases. They were going to claim compensation for me but silence since then despite my request for a progress update. So much for customer care!!It has been 10 weeks!!PLEASE TAKE CARE WHEN BOOKING.........
I would give 0 stars if possible Businessclass.com staff left me and my family stranded in China Offering only a refund and no alternative travel options to get home.Didn’t care at allIF YOU READ ONLY 1 review, trust meDon’t book business class flights with this mob If any plane is delayed They don’t care, they just offer a refund and you have to try and get yourself home. ( rest assured this is BusinessClass.com) not the other website that has been implied
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