businessclass.com

Do not trust this company.

Do not trust this company. They are completely lacking in transparency. I have been waiting over 8 weeks for them to process a refund for a flight that had to be cancelled because the airline changed its flights. BusinessClass.com have been using the excuse for the continued delay on the airline company not responding to their requests. When I asked for proof of that they refused to give it to me, they also refused to give me any details as to how often and when they contacted the airline. If it is a refund problem, they will not speak to you by phone, you have to use the chat line on their website. All that achieves is continued apologies for the delay but no explanation or progress. When you look into the company, there is no ABN (Australian Business Number) no formal postal address and there seems to be no proper registration.You will also notice the company's response to negative reviews all say that the reviewer has got the wrong company. Be definitely assured that I am reviewing BusinessClass.com.The reply from BusinessClass.com is almost exactly the same as I have been getting for the last 5 weeks on their Website chat line. The bottom line is I still don't have the refund. It is also worth noting that I have had no contact from the ticket issuer as stated in the reply. The fact that I seem to be dealing with multiple companies is in itself off putting and there is certainly no reason for me to trust them. We now seem to be having dealings with a ticket issuing company and yet all the chat line conversations were blaming the delay on the lack of response from the airline. What is the actual truth.

Date of experience: Aug 13, 2024