Agent spends ages walking you through irrelevant phone questionnaires without dealing with your request directly - this is poor training and exhausting to experience. In 2026, it's ludicrous that a digital eSIM has to be put in the mail - it's a QR code which could just as easily be texted or sent via a secure app. I asked if I needed to make the request by fax and had to explain to the agent I was joking to make a point. I know, I need to have more patience but who has time for this?
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