Review Time
Paid a balance by bank card, few days later they take 2.5k out of my bank for a disconnevtion fee. Since then we had the disconnection fee removed and cancelled our direct debit to pay manually by card each month as we could not trust them. Turns out the only way to pay is by actually speaking to them which involves a very difficult verification process that as the account holder id not expect to fail but often did.. i do not know how much theblast invoice and what date it is no.. not a computer 24/7. Stupidity, inconvenience and then i find they keep reporting this to my companies credit profile. Late payments recorded because they make it inconvenient enough to warrant only getting called when i notice a disruption to service.
Save yourself the hassle of being operationally crippled for 3 months whilst they hold onto your funds and keep your account 2k+ in credit and then shoe horned with bad credit report notes because they dont know how to add a "pay invoice" link to their website like they are stuck in the 1980's.
I am appalled by the predatory billing practices of this company. I cancelled two mobile contracts, well within the statutory 14-day cooling-off period. Despite having never used the numbers, the company is attempting to charge me for a full month of service.
Under the Consumer Contracts Regulations 2013, I have a legal right to cancel distance contracts without penalty. Forcing a month's payment for an unused, cancelled service is not only a breach of consumer trust but a clear attempt to bypass UK law.
I have already revoked my Direct Debit and will be escalating this to the Ombudsman if they do not immediately confirm a £0.00 balance. Avoid this company if you value your consumer rights—they make it easy to sign up but will try to squeeze money out of you even when you legally owe them nothing.
I would give zero stars if possible. O2 business have owed money to me since last July.Offered me compensation but have not even had money owed back yet or compensation!!!They even send me random people's complaint cases even though case number on top of every email...
I am appalled by the predatory billing practices of this company. I cancelled two mobile contracts, well within the statutory 14-day cooling-off period. Despite having never used the numbers, the company is attempting to charge me for a full month of service.Under the Consumer Contracts Regulations 2013, I have a legal right to cancel distance contracts without penalty. Forcing a month's payment for an unused, cancelled service is not only a breach of consumer trust but a clear attempt to bypass UK law.I have already revoked my Direct Debit and will be escalating this to the Ombudsman if they do not immediately confirm a £0.00 balance. Avoid this company if you value your consumer rights—they make it easy to sign up but will try to squeeze money out of you even when you legally owe them nothing.
Very poor customer service even though they reply on here they still don't follow up with a call.rude customer services never return calls and don't respond to complaints Avoid this company at all Costs
What has 02 become? Once one of the most trusted mobile phone / network providers is now the worst. Took no less than 3 months and umpteen calls to be able to set up and view my account online to manage bills etc. Horrendous network coverage - never seen 5G, rarely 4G, mostly 3G which is being switched off before long. Data usage through the roof. 6G allocated fully burnt up 2 weeks into the month with no explanation as to why. Times of usage on my online account are middle of the night and when questioned the call handler said ignore the times they will be wrong. How am I supposed to know when the data is being used then?! Previous contract (Sky Mobile) had 4G and never went close to using it - nothing has changed in terms of travel, aps, usage etc. Now left with business mobile with shocking network coverage and no data for 2 weeks until it renews, or purchase more. Wish I’d read the reviews.
Agent spends ages walking you through irrelevant phone questionnaires without dealing with your request directly - this is poor training and exhausting to experience. In 2026, it's ludicrous that a digital eSIM has to be put in the mail - it's a QR code which could just as easily be texted or sent via a secure app. I asked if I needed to make the request by fax and had to explain to the agent I was joking to make a point. I know, I need to have more patience but who has time for this?
Would love to give no stars. What has happened with 02 poor coverage terrible customer service. I raised a complaint in May 2025 and been totally ignored spend over £600 a month and half the time we have no service. Promised callbacks and get no callback very poor company avoid at all costs
I'm shocked to see them get 1.5 stars - every email I have received has been flagged by Google as spam/fraud. They don't seem to have the basic security in place, and I have endless calls from fraudsters enquiring about my O2 account from the day I signed up. They tell me I've signed up for a 3-year contract (which doesnt sound legal to me) and have refused to show me any evidence of it. Not just poor service, but genuinely scared for basic GDPR.
Claim your business profile now and gain access to all features and respond to customer reviews.
O2 Business gives you greater flexibility and an unrivalled service. Our award winning network means you stay connected, whenever you’re doing business.
