Across the past few months I have been attempting to achieve what ought to have been a seamless change from a personal O2 account to a business account. Not only has it been THE most poorly executed change of service (in a single business) that I have ever experienced, the pain continues.I have had zero communication with anyone that appears to know what to do, I was without a phone service on my business phone - my only form of communication- for nearly 2 weeks (at some cost to the business!), I am not receiving monthly bills (needed for proper accounting purposes) and I am currently on the phone to customer services being told I have failed security - having given my mobile number, my name and my company's name - the only significant pieces of information required and on record!Really O2 - get your act together .... it ought not to be this difficult to care about your customers!!
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