I am appalled by the predatory billing practices of this company. I cancelled two mobile contracts, well within the statutory 14-day cooling-off period. Despite having never used the numbers, the company is attempting to charge me for a full month of service.
Under the Consumer Contracts Regulations 2013, I have a legal right to cancel distance contracts without penalty. Forcing a month's payment for an unused, cancelled service is not only a breach of consumer trust but a clear attempt to bypass UK law.
I have already revoked my Direct Debit and will be escalating this to the Ombudsman if they do not immediately confirm a £0.00 balance. Avoid this company if you value your consumer rights—they make it easy to sign up but will try to squeeze money out of you even when you legally owe them nothing.
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