🚫 NEVER GET BUTCHERBOX 🚫🚫 NEVER GET BUTCHERBOX 🚫This company is unsafe, deceptive, and irresponsible. Their chicken mix food caused confirmed food poisoning in my dogs. In another shipment, I found a jagged bone in the beef mix. Their customer service is slow and dismissive. And their cancelation button does not work — which is unlawful under Virginia law (§ 59.1-207.46).Here’s the full story:I originally purchased ButcherBox for my 6-month-old, 10-lb miniature Poodle puppy (Tony Stark).The first shipment of beef mix contained a jagged bone larger than a quarter. The company’s response was appalling: “Since our meals are made with fresh meat, on rare occasions a small bone fragment may appear…” As if a jagged bone in food meant for a puppy is acceptable. It is dangerous and reckless.Because their cancelation button does not work (in violation of Virginia law requiring an easy online option), I couldn’t stop another box from shipping. On 9/17, I fed the chicken mix from that box only to my two Standard Poodles, Bruce Wayne and JoolZ. Both were diagnosed with food poisoning at the emergency vet. The puppy, who did not eat the food, remained well. I incurred vet bills, endured four sleepless nights letting them outside every 45 minutes, and then threw out the rest of the food — nearly $200 in the trash — but worth it to protect my dogs.I contacted the company on September 9th. They didn’t provide a final response until September 22nd after 9:00 pm — nearly two weeks later and only after multiple follow-ups, while another box had already shipped.Their so-called resolution was outrageous and unconscionable. They reimbursed only the first box under their “satisfaction guarantee” (not even because of the jagged bone) and refused to reimburse the second box that directly caused food poisoning and emergency vet expenses.I am a Registered Dietitian with SafeServ certification. I know food safety. I’ve been preparing fresh food for my dogs since 2008, following proper storage and thawing practices. This was not mishandling — this was ButcherBox’s unsafe food and deceptive support.Their food made my dogs sick. Their excuses were egregious. Their cancellation process is unlawful.No responsible company should operate this way — and no pet owner should ever trust ButcherBox with their animals’ health.
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