I placed an online order for a 9 pint keg of beer, at 9.37am on a Monday morning. It was to be delivered, hopefully in time for a small group of friends who were to be tasting a number of beers on the Friday evening of that week. I immediately received an acknowledgement of my order via email. On Wednesday morning I had had no further messages regarding despatch etc, so I rang Butcombe Brewery, they seemed to acknowledge there had been some problem at their end, but as soon as the carrier had the goods I would get and email. On Thursday morning still no emails, so I rang Butcombe again, again they seemed relaxed and said the beer would be delivered on Friday. Friday arrived, guess what, no emails, so I rang Butcombe yet again, and asked for a tracking number. I was was able to track the consignment from DHL's website, and it did indeed say it was out for delivery. However, it never arrived. Sadly I had to explain to the guests that Butcombe was a no show. On saturday I tracked the consignment again and it said in was in the depot, and wasn't going anywhere. Monday morning, a week after ordering, I rang Butcombe and told them I was cancelling. Butcombe told me I couldn't cancel as the goods were now with the carrier, I said I would refuse the delivery. Finally, butcombe did communicate by email to confirm my refund, and very quickly. This whole farce was a great shame and a waste of their time and mine. I shan't bother to try and order from them again and I'd advise anyone who does to get some sort of commitment regarding a delivery time.Best of luck.
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Offers hand-crafted beers brewed in the traditional way using English and continental hops, together with English malted barley. News, history, the brewery, beers, cider, and contacts. A shop is located within the brewery.
