My experience with the service has severely impacted my health over the past month. Despite providing proof of my serious medical condition and various forms of identification, I have faced continuous demands for additional documents. I've submitted numerous official papers, including tax bills, bank statements, and identification cards, yet they now require a birth certificate, which I cannot obtain without incurring a fee. I have explained my situation, including my struggles with gambling, but I feel unheard and exhausted. I am seeking guidance on gaming laws, as the support team does not seem to acknowledge the advice I received from a local advice agency regarding my rights. Any assistance would be greatly appreciated. Thank you.
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