Upon arrival, we faced a long check-in queue with no available restrooms. The staff at the kiosk were unhelpful, and finding a parking space took too long. There were no luggage trolleys, and many guests struggled with their bags. The signage to the accommodation was poor, and the apartment itself was dirty and smelled unpleasant. We had to clean up water spills with our own towels, and customer service was unresponsive. Overall, the place felt run-down and in need of better upkeep.
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