Booked butlins bognor because my daughters had great memories omg what a difference wanted my grandkids to have great memories too we Booked for my granddaughter 8th birthday on the 9 Feb 26 was staying until the 13th Feb 26 my granddaughter birthday was on the 12 Feb we went home after breakfast on the 11th Feb we arrived to be told we at to collect our cards from a pop up counter to be told they couldn't find us then after 15 minutes they found us and told us to some where else it was pouring with rain kids were excited but thirsty and hungry after the 3 hour train journey 2 big cases was told our accommodation was by the dogems so off we go again took us a hour to find our accommodation we arrive at the steps to go up to the accommodation there were sheets bedding over the green cleaners were cleaning some rooms still my daughter slipped on the wet steps we get in room tired wet we thought we will let kids play their tablets why we have sort out who sleeps where wifi didn't work we could not connect to it we had WiFi on our phones then so was not a big problem my daughter said mum there's dirty tissues in the wardrobe with hairs in it don't touch we never un packed our cases their was dirty tissues behind bedroom door too we go and try to find where we were Booked to eat no welcome pack telling us we asked someone they said ohhh we think it that way we aint eating here been a few cases of food poisoning great i thought the boy asked my name and let us eat there very noisy smelly sticky i payed extra for premium package that definitely never looked like premium a few of the fair ground rides wasn't open one the kids couldn't go on their height was to small the swing ride only just to small my grandson cried his eyes out that's not butlins fault we didn't have a clue where the entertainment was or anything else there was no one to ask didn't see any red coats we decided to go back to room shattered wet and not very happy WiFi still wasn't working we used our wifi my daughter said her pillows were wet i was half asleep the little ones said toilet wasn't flushing. in night i moved my pillow it was soaking wet looked it was condensation running down windows on to wall then on to pillows the bed felt damp i thought we'll my clothes did im not one to moan about anything how wifi got used up butlins wifi wasn't working still my grandson kept crying he couldn't play his game then my granddaughter did it was so stressful i didn't know who to turn too we missed breakfast time we got out we went swimming for a few hours we enjoyed still pouring down freezing cold still too early for dinner went back to room to more crying 😢 because still no butlins wifi we found our right dinning room to eat was better than the other one before we went for dinner i let my granddaughter open some of her presents i felt sorry for her and grandson we had dinner and thought we would try and find the entertainment and maybe chat with someone about our room entertainment we found too young for our little ones more for babies and toddlers what else was there to do my granddaughter wanted to go for a walk which me and her did in.the dark we went back to room grandson and daughter was stressed out me other daughter was on balcony trying to get wifi was so stressful I even tried to get on the butlins chat no one spoke with me was too busy there was no one to talk to customer service is crap we decided we would go home the next day the kids wanted to which made it so hard and more stressful for my daughter she had no party plans for granddaughter birthday because we were suppose to be celebrating it at butlins on way out of butlins there was a huge rat the size of a cat dead on green by hotel what a disaster and a waste of money I don't have £394. For holiday £73 train fare there and £90 going home for all of two days I contacted butlins and they really are not helpful at all saying I should have said something while we were there who could we talk to there was no one too talk to holiday was rained because butlins dosent keep up to their standards they say they have been cleanliness omg dirty tissues no toilet flush and wet bedding dirty curtains under bed was a aldi bag with a pair of dirty socks in it the rooms are not clearly being cleaned properly butlins take ur money but don't give u anything back what has happened to good old butlins
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