Delivery was late despite a clear commitment, so I refused the parcel. Even then, the company kept my money for an extended time instead of issuing an immediate refund, which is unacceptable.On top of that, the products are shipped directly from China, raising concerns about quality and transparency, especially given the €15–€20 price for items that cost cents at other China’s distributors...Poor communication, missed deadlines, and unjustified retention of funds. Proceed with caution, but trust me - just order from temu or alliexpress…
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Button Amsterdam – Who We Are
Button Amsterdam is a young and growing brand focused on stylish accessories, with strong attention to detail, quality, and customer experience. What started as a passion for timeless fashion items has evolved into a company serving customers across Europe and beyond. Our products are carefully selected and quality-checked to meet our standards, with both aesthetics and durability in mind.
We work with international production and fulfillment partners to keep our products accessible and fairly priced. By making thoughtful logistics decisions, we are able to offer a strong price–quality balance without compromising on the final product.
Customer service is a core part of Button Amsterdam. When something goes wrong during shipping or delivery, we always aim to provide a fair and prompt solution, such as resending an order or issuing a refund when necessary. We believe transparency, accountability, and communication are essential to building trust and long-term relationships with our customers.
As a young scale-up, we continuously invest in improving our customer support, fulfillment processes, and communication. Customer feedback plays an important role in our growth and helps us improve every step of the customer journey.
Our goal is not only to deliver beautiful products, but also to provide a reliable, honest, and positive shopping experience. From order to delivery and beyond.See more
