The thing i bought fell apart literally direct after opening it for the first time, and after we send an email about that to the company asking for a new one, they made some stupid excuse that return time is only like limited time and that we are too late. Terribly service, it was your mistake, admit it and fix it, it was never about returning it anyway, just getting what you paid for.
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Button Amsterdam – Who We Are
Button Amsterdam is a young and growing brand focused on stylish accessories, with strong attention to detail, quality, and customer experience. What started as a passion for timeless fashion items has evolved into a company serving customers across Europe and beyond. Our products are carefully selected and quality-checked to meet our standards, with both aesthetics and durability in mind.
We work with international production and fulfillment partners to keep our products accessible and fairly priced. By making thoughtful logistics decisions, we are able to offer a strong price–quality balance without compromising on the final product.
Customer service is a core part of Button Amsterdam. When something goes wrong during shipping or delivery, we always aim to provide a fair and prompt solution, such as resending an order or issuing a refund when necessary. We believe transparency, accountability, and communication are essential to building trust and long-term relationships with our customers.
As a young scale-up, we continuously invest in improving our customer support, fulfillment processes, and communication. Customer feedback plays an important role in our growth and helps us improve every step of the customer journey.
Our goal is not only to deliver beautiful products, but also to provide a reliable, honest, and positive shopping experience. From order to delivery and beyond.See more
