I chose to cancel this service well within the 30-day cooling-off period because the service provided was not of an acceptable standard for me and I was unhappy with it. ( 30-day cooling off period time was offered by them in writing via email ). I clearly communicated my decision by email and attempted to contact the company by telephone on several occasions to request a full refund.
Despite repeated follow-ups, I received little to no meaningful response. I was given multiple assurances that the refund would be processed, however as of today no refund has been issued. The services were cancelled, but the payment has not been returned.
The lack of communication, unmet promises, and overall handling of this matter have caused significant frustration and wasted time. I feel extremely let down by how this situation has been managed, and I do not feel comfortable leaving the matter unresolved. I am now considering taking further steps to pursue a fair outcome.
Based on my experience, I would strongly advise others to carefully consider the level of service and customer support before proceeding.
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