buyagift.co.uk

      This experience with Buyagift Customer Services gets worse. After agreeing to refund my £196.9

      This experience with Buyagift Customer Services gets worse.
After agreeing to refund my £196.99 to my Bank Account they previously offered me a £100 gift voucher and as a good will gesture increased it to £196.99 a
I am still waiting for my £196.99 to be refunded to my bank.
When i contacted Prince today he stated the issue was solved as I accepted the gift voucher, which was compensation only, he now makes out i accepted the voucher to close the case. This is not the case and it is not over yet  


Prince
8 Apr 2026, 11:22 BST
Hi Tom,
 
I hope this email finds you well.
 
Following our previous conversation, you agreed to receive a credit voucher, which has now been issued to you.
 
I am truly sorry for what occurred, but I’m glad we were able to reach a mutual agreement. Please note that this voucher cannot be refunded back to your bank account; however, it is available for you to use at your convenience.
 
If you need any assistance using your voucher or making a booking, please don’t hesitate to get in touch.

Kindest Regards
Prince
Customer Service Advisor

Tomshan

8 Apr 2026, 10:03 BST

Hi Prince,


Can you please confirm when the £196.99 will be transferred back into to my Bank Account ?
Regards
Tom Shanahan

-------- Original message --------

From: Buyagift

Date: 25/03/2026 10:48 (GMT+00:00)

To: Tomshan

Subject: Re: When I arrived at the Hotel it was closed, could not contact anyone on the phone number, then found out that the Hotel had been closed October/Nove...


Tomshan

25 Mar 2026, 17:37 GMT

Hi Prince,


I dont want my refund as a £196.99 gift voucher, I want this as cash refunded to my bank account, and why will it take up to 30 days, Buyagift took my money straight away therefore you should refund it straight away.




Regards

Tom Shanahan

Sent from my Samsung Galaxy smartphone.



-------- Original message --------

From: Buyagift

Date: 25/03/2026 16:00 (GMT+00:00)

To: Tomshan
Subject: Re: When I arrived at the Hotel it was closed, could not contact anyone on the phone number, then found out that the Hotel had been closed October/Nove...


Prince (Buyagift)

25 Mar 2026, 16:00 GMT

Hi Tom,
 
I am pleased to confirm that your credit voucher has been issued and emailed to you. Please allow up to 30 minutes for it to arrive in your inbox.
 
I have applied an uplift to the voucher, which means you will receive £196.99. You can use this towards any experience of your choice.
 
When you’re ready to use it, simply log in and Activate your voucher  using the details provided, then select a new experience of your choice.  

Kindest Regards
Prince
Customer Service Advisor

Attachment(s)
4040926487537558-e-Voucher.pdf

Tomshan

25 Mar 2026, 15:41 GMT

Hi Prince

I'll take the gift card so that this fiasco can end.
My blood pressure goes up every time I'm emailing Buyagift due to the frustration of how long this is all taking.
Regards
Tom Shanahan
Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Buyagift
Date: 25/03/2026 15:21 (GMT+00:00)
To: Tomshan
Subject: Re: When I arrived at the Hotel it was closed, could not contact anyone on the phone number, then found out that the Hotel had been closed October/Nove...

Prince (Buyagift)
25 Mar 2026, 15:21 GMT
Hi Tom,
Thank you for your email.
I would like to offer you a £100 gift card, which you can use towards any experience of your choice.
I sincerely apologise for the inconvenience caused. As you can imagine, this situation was quite unforeseen, and we were only recently informed by the booking partner that the hotel would be unable to accommodate your booking.
Thank you for your understanding, and please let me know if you would like me to arrange the gift card for
Kindest Regards
Prince
Customer Service Advisor

Tomshan
25 Mar 2026, 12:58 GMT
Hi Prince,
Typical, what about compensation for the troubles and the additional costs booking into another hotel, your offers gonna look really crap on Trust Pilot
Regards
Tom Shanahan
Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Buyagift
Date: 25/03/2026 10:48 (GMT+00:00)

To: Tomshan
Subject: Re: When I arrived at the Hotel it was closed, could not contact anyone on the phone number, then found out that the Hotel had been closed October/Nove...

Prince (Buyagift)
25 Mar 2026, 10:48 GMT
Hi Tom,
I hope this email finds you well.
I can confirm that your refund of £196.99 has been requested and should be returned to the payment method used on your original order within the next 30 working days.
If you have any further queries regarding this, please do not hesitate to contact us.
Kindest Regards
Prince Customer Service Advisor

Date of experience: Apr 08, 2026