I wish I could give zero stars; I will never use this service again, and I strongly recommend avoiding them. You cannot call to speak to anyone since they do not accept phone calls. On January 12th, I was informed in writing that I would receive a refund within 3 to 7 working days, but I have yet to see it. I've emailed numerous times, providing all necessary evidence. Four days later, on the 16th, I received a message indicating my issue was with the support team, reference 2860829, along with an email from a representative. I provided additional information but have continued to ask for a timeline on when my money will be refunded, warning that I would leave a negative review if this was not resolved. Unfortunately, I have received no replies to my emails. This service lacks proper customer support and owes me £144. Today, I received an automated email asking about my experience, which was cancelled and did not occur! This treatment is appalling, and I am extremely frustrated with this service. Edited:
In response to your reply:
What actions are you taking right now to resolve this? I have already shared my complaint reference above and expect a clear response regarding when my refund will be processed. I have documentation via email and chat confirming that my refund was initiated on the 12th. Please explain why my money has not yet been returned.
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