You get your parcel, but they are quite rigid and unhelpful. You can’t ask for your order to be weighed at the initial warehouse, weighing is only done at the HK warehouse which is quite unhelpful during a sale period where you have to make quick purchase decisions. The customer service team in particular Jackie is also very unhelpful or can’t be bothered, takes a very long time to reply and just copy and paste previous answers without reading questions. Should replace that person for better customer service.
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