Absolutely terrible experience. Do Not Use this company. Ordered a steering gearbox for a my truck. Steering gear was delivered and truck went to the shop. Once there it was noticed the Steering box they sent was the wrong one and did not match the one ordered. Called and followed the procedure to have a new one sent and asked for expedited shipping. Spoke to two call center reps. One was disrespectful and a bad attitude couldn’t get her name and when I voiced my frustration she said if I don’t like it send it back for a full refund (doesn’t solve the problem and still cost me money with the truck in the shop unable to drive). The second one Joe was very helpful. Took two days to approve a replacement for THEIR mistake. The new part was shipped and it was noticed expedited so it took a week to arrive. With the truck being in the shop that wasn’t an option so a new one was ordered via Red Head Steering Gears. Red heads arrived next day and better customer service. Buy auto parts one is being sent back and hopefully I get a full refund with no more hassle. All in all they cost me money, time, and a massive headache. If you need a steering gear use RED HEAD STEERING GEARS.
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