Review Time
Kept core charge although It was returned.
There excuse was the hard lines where not available for replacement .
Why us that my fault, as a rebuilder that is on them.
Buyer beware, they will find an excuse to keep you core deposit
Part was late getting shipped.Was good when I got it.Sent core back and could not get logged into my account.Spent almost 2 hr on the phone with live support and chat with no resolution.Said email was sent 15 time and never got and email.Chat support did the same and still no emil.My fault for the password problem and theirs for not being ble to get me logged in.Meedless to say I won’t be back
Kept core charge although It was returned. There excuse was the hard lines where not available for replacement .Why us that my fault, as a rebuilder that is on them.Buyer beware, they will find an excuse to keep you core deposit
Bought rack and pinon. Website stated and boasted about their quality control including leak testing. Product arrived sticking out of box. Mechanic installed it and it leaked. $1500 labor! Replacement was received and installed ok, but had to pay labor twice = $3000.Customer service manager ignored me. She was to call, but never did! She never answered email either
Absolutely terrible experience. Do Not Use this company. Ordered a steering gearbox for a my truck. Steering gear was delivered and truck went to the shop. Once there it was noticed the Steering box they sent was the wrong one and did not match the one ordered. Called and followed the procedure to have a new one sent and asked for expedited shipping. Spoke to two call center reps. One was disrespectful and a bad attitude couldn’t get her name and when I voiced my frustration she said if I don’t like it send it back for a full refund (doesn’t solve the problem and still cost me money with the truck in the shop unable to drive). The second one Joe was very helpful. Took two days to approve a replacement for THEIR mistake. The new part was shipped and it was noticed expedited so it took a week to arrive. With the truck being in the shop that wasn’t an option so a new one was ordered via Red Head Steering Gears. Red heads arrived next day and better customer service. Buy auto parts one is being sent back and hopefully I get a full refund with no more hassle. All in all they cost me money, time, and a massive headache. If you need a steering gear use RED HEAD STEERING GEARS.
DO NOT ORDER FROM THIS COMPANY! I placed an order on 9/24/25 and still did not receive any tracking number or update on my parts. The status remained as processing. Today is 10/07/25, I called to see what was going on & they said the order has been canceled because we do not have the part in stock. WTF would you advertise like you have it on stock and take my money then? I asked what day the order got canceled because I didn’t get any email and they replied today. I asked about my refund and they said 3-5 business days. Let’s see if I even get my refund. STAY AWAY FROM THIS COMPANY!!!
If I could give less than one star, I would!! Worst customer service experience ever… I ordered a part on June 20th, item was defective. Tried multiple times to start the return/warranty process, only to hear their “system is down..” I’ve called multiple times in the last two weeks, with no luck and the same canned response about their “system!” I’m in the process of filing a complaint with the BBB against this 3rd world country employing scam of a business.. DO NOT EVER do business with this scam site…
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