I changed tickets I found myself that had aisle seats and when I was contacted by BBC they said they had better seats in Premiuim Economy and when I confirmed the flight dates and price I was told the seats weren't set. I have never booked a flight where I didn't pick my seats so by convincing me to use their service, I've gone from having seats that I had found to not knowing where I'm sitting on the plane. That's not acceptable to me so I won't use a service where I'm not buying the assigned aisle seats that I always pick for myself. It's not a service that works for me. I have to know the seats I'm buying before I pay for my flights and BBC took my money when I thought I was able to pick my seats I found out that they aren't able to confirm seats when I bought the ticket. I'm still waiting for my seat confirmation. Not acceptable to me.
Update: I received my seats after I wrote this review and they are aisle seats. So I've left a 3 star rating. Why 3 stars? Because as I said above, I pick my seats then pay but I was told today that BBC books the tickets but then it takes a couple of days to confirm the seats. That might be fine for some but since I like knowing exactly where I'm sitting when I pay for tickets it doesn't work for me. The upside it that it was a great price, far better than I found on my own in premium economy. And Xavier is very responsive and he was apologetic that he wasn't able to confirm my seats when I booked the ticket.
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