Overall Pretty Good! I have bought and sold bike from a couple of other companies in this space. The Good: Pretty clear process, order flow, logistics, payment. What could be better. The "Could-be-Better" items: Website: Just hangs on multiple browsers - Chrome, Safari, IOS, etc. Links in some cases don't work like giving Buycycle my final evaluation. Darn! Bad one not to work, Finally, Packing instructions: One has to sort thru many videos to find the one that applies to what I received. Doesn't Buycycle know that in the age of cookies, machine learning and we haven't even gotten to needing AI (I was in this business as a consultant). All of that is 10 year + old technology... just have to use it. Since I have cycled for 30+ years and built, repaired, packed and shipped bikes many times, I can figure it out but other buyers may not. Make it fool proof. How about explaining each piece of packing material and how to use it. Videos I found, didn't match what I arrived. I augmented it because I know how Fed-Ex, UPS handle bikes... You should have seen how they threw it in the truck! LOL! You have to pack so they bike is Ape Proof! Thx!
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