The site and process excel. This instance is my third bike sale, and over the last three years, their process has become more and more seamless. I remember the progression from the past to the present, which stands out the most to me. What is the most amazing? Their shipping box and payment process stand out as the most impressive features. The weakness is still getting their videos to marry up to the process changes—not bad, just not perfect. Furthermore, they could use a little more packing material for downtubes and stays. I purchase bubble wrap to ensure that my belongings remain scratch-free. Overall, the product process is excellent.
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