I sold a bike on their website on November 23rd. At each sale they send you their box to perform the service. The box was never sent to me, so the collection of the bike scheduled for December 2 was cancelled. After I sent numerous requests to customer service, they replied saying that I could use my box. I went looking for this box (big for a bike so untraceable) and I sent the bike with a new pick-up programmed by the courier. At the time of shipment the package suffered delays every day. When it finally arrived on December 19, it arrived in bad shape and in very bad condition. The buyer also complained about the damage and I lost more money on top of the sale. Personally I'm disappointed for the bad service and for the damage they caused me!
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