I used Buyee’s service as an international customer to purchase a digital camera through Mercari, with complete purchase and transaction records. The seller stated that the item had no functional issues. After receiving the item, I found that it was not functional. I did not request compensation from Buyee, as I understand the insurance policy. I only asked Buyee, as an intermediary, to contact the seller to inquire about responsibility. However, Buyee informed me that they could not contact the seller because the order had already been completed and advised me to contact the seller myself. In reality, international customers are not able to contact Mercari sellers directly. My main concern is not about money, but about the role of an intermediary in a worst-case situation. Assisting with communication does not mean admitting fault; it means ensuring that the transaction process is completed fairly. As of now, I have not received fair handling or responsibility for this case. This situation reflects a gap in the intermediary system, particularly for individual international buyers, when real issues arise. I hope this feedback will be considered at a system level so that future customers do not have to face the same situation.
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