buyitdirect.ie

3.8
3.8 Based on 120 reviews

...

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miskmarz
Very bad customer experience

Bought Glass Splashback with an express delivery. Meant to be delivered latest 31/10/2025. As I was checking the delivery progress on the page, the date for delivery kept changing. I got no information whatsoever from the supplier about the changing delivery time or progress with my order. When the delivery date on the page seemed to be final and I still haven't received my order, I contacted customer service to be told that the date I saw on the tracking was the actual date that courier received my order so now I will get an email from the delivery company and get may order delivered withing 2-3 days. No email, no contact, a week later(a month after original delivery date) I got a phone call saying I'll be delivering your order from BuyItDirect within 30mins.... WORST CUSTOMER EXPERIENCE EVER. I'm highly disappointed

1
Date of experience: Dec 02, 2025

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