buyitdirect.ie

3.8
3.8 Based on 120 reviews

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Average Rating

3.8

/
5

120 Reviews

5 Star
61%
4 Star
6%
3 Star
2%
2 Star
5%
1 Star
26%

All Reviews

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Review Time

Ciaran Buckley Barry
Very disappointed with my experience with Buyitdirect.ie. The hob I ordered arrived already cracked

Very disappointed with my experience with Buyitdirect.ie. The hob I ordered arrived already cracked when it was delivered. I contacted customer service straight away expecting the issue to be resolved quickly, but they have refused to replace it.

It’s extremely frustrating to receive a damaged product and then not have the company take responsibility for it. I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend buying from them.

1
Date of experience: Mar 04, 2026
T Shimon
I bought a dehumidifier from them.I paid the express fee but the item didn't arrive to me on the del

I bought a dehumidifier from them.I paid the express fee but the item didn't arrive to me on the delivery date they specified. On the contrary, they didn't even ship the items.Until then, they hadn't explained anything about me.It appears they will probably sell the items even though they are out of stock.They also charge express fees.Also, some of the items delivered did not contain cushioning material and the boxes were crushed. Sure enough, the item broke in just a week.I would not highly recommend this company

1
Date of experience: Feb 28, 2026
Tyson Cooper
Extremely poor customer support.

Extremely poor customer support. I spent €1,200 on two beds, but my order has not arrived. I placed the order on November 6th, it shipped on November 26th, and it has been stuck in a warehouse since December 3rd. Now it's December 22nd, and despite sending 20 emails and making 50 calls, I still haven't received any updates. I requested a refund but have heard nothing back. This situation is absolutely unacceptable. I strongly recommend steering clear of this company. It's a complete scam. No beds, no refund, no communication.

1
Date of experience: Dec 22, 2025
Manuel Morgan
Fantastic value

Fantastic value, swift delivery, seamless process.

5
Date of experience: Dec 22, 2025
Juno
The purchase was simple

The purchase was simple. However, the delivery turned into a nightmare. It's evident that the feedback regarding the delivery service isn't being acknowledged. I waited 22 days for a dishwasher that was meant to ship the next day. I called multiple times, but the response was always the same: it was with the courier. Please consider switching to a more dependable service, and I would be willing to make another purchase.

1
Date of experience: Dec 22, 2025
Delivery dates were incorrect

Delivery dates were incorrect and delayed by weeks, especially considering the high delivery cost. There was no information or updates on the arrival. Quite frustrating.

1
Date of experience: Dec 22, 2025
Val Barnes
Awful customer support

Awful customer support. I spent €1,200 on two beds and have yet to receive my order. I ordered on November 6th, it shipped on November 26th, and has been stuck in a warehouse since December 3rd. It’s now December 22nd, and despite sending 20 emails and calling 50 times, I have received no updates. I've requested a refund with no response. Completely unacceptable. Avoid this service at all costs. No beds, no refund, no communication.

1
Date of experience: Dec 22, 2025
Cynthia Coleman
Timely delivery

Timely delivery, looks great and stylish, but is quite noisy even at the lowest setting.

2
Date of experience: Dec 22, 2025
Cooper Fisher
Quick phone delivery

I ordered my phone on a Friday, and it arrived by the following Wednesday.

5
Date of experience: Dec 22, 2025
Ebony Baker
Great value and speedy delivery

I purchased a bed for my granddaughter. The quality is good, delivery was fast, and it looks really nice. The company kept me updated throughout the process, which was very important, and ordering online was very easy.

5
Date of experience: Dec 21, 2025

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