I wish I had seen these reviews before buying off Buy Kiwi. I had a similar bad experience like many here. They were reluctant to refund, putting the onus on the seller company (Kiwi Grab), who reluctantly agreed to refund me. Buy Kiwi said it was up to the seller to refund me, but the seller only refunded me their sales proceeds and not the commission that Buy Kiwi charged them. I then asked Buy Kiwi to refund their commission of $99 but they refused. They have not replied to my further email requests. I will not buy off them again and do not recommend them at all as to refuse to refund a commission which they did not earn, is both unprofessional and unethical! They have lost me (and Karen and others), through not refunding when refunds are due. What morons.
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