I purchased a treadmill through Buy Kiwi (seller: TheShopSite) and it arrived faulty. I reported the issue but received no response from the seller. Then I suddenly got a message from a shipping company saying they would pick it up – but no one has confirmed if I’ll be refunded or given a replacement, or even if the pickup is legitimate. I expected Buy Kiwi to step in and support customers in situations like this, but the lack of communication has been extremely disappointing. I would not recommend using Buy Kiwi or TheShopSite based on my experience.
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