Review Time
Short version. They are quick to make a purchase. Packaging was extremely well. Notable thing is that their service worked despite seller had problem finding the item; which is important because service fee not being refundable, but usable for some other item if they fail to get requested item. Long version. I wanted to buy a CD from Taiwan using their service. For that, I had to register account on their Atlassian portal, and submit the request with item link there. They quickly replied back with a cost breakdown, and asked me do I wish to proceed. Cost included item cost, pre-collected international shipping fee, PayPal fee, and service fee; where pre-collected international shipping fee was an estimate based on Taiwan post prices, with a note that I will be charged more or refunded if pre-collected international shipping fee ends up being different. I replied that I wish to proceed and they sent me an invoice with those costs, with a note that service fee is not refundable. They asked to confirm payment with a message so they can act without delay. I paid quickly, sent them message and they quickly purchased the item. A day later they accidentally sent me someone's else invoice, and I messaged them about it, and they apologized for the error. Since I only paid for the correct invoice, it was resolved quickly. Few days later, they contacted me with a screenshot of message from the seller that seller cannot find the item seller was selling and asked them to cancel the order. They asked do I have something else as a replacement. I had no replacement in mind, so I asked them to refund as much as possible. They refunded the amount with service fee and PayPal fee deducted and said to remember a transaction reference so that I am not charged a service fee again if I ever have something else to purchase via their service. Fortunately, seller eventually contacted them that seller found the item. They asked to send an invoice with item code, pre-collected international shipping fee and PayPal fee; which I agreed. They again asked to confirm payment with a message, and I paid and sent them message. After that, 9 days passed without any comment from them, so I messaged them again has seller shipped the item, and they said that the item will be with them in few days. Their next message was that they are shipping the item and gave me the tracking number. It took few days for tracking number to activate, but after that everything was happening fairly quickly and I received the item packed masterfully.
I found this site when looking up a proxy shipping service from Taiwan and this one ended up working really well! The customer service rep Sophie guided me through the process quickly and seamlessly with clear communication. The whole process was very easy and my items are now en-route within a week of requesting from them. Would highly recommend and would use this service again!
I had a great experience with my first time using Buy Taiwan Online. They use Jira tickets which tripped me up a bit (I was suddenly getting invite emails and didn't realize what they were at first), but it turns out this is well-suited for this kind of thing. I've been ghosted before using other proxy services but the representative for this one responded right away and was very helpful.A breakdown of the cost was provided right from the get-go which is much appreciated. Once the order was secured (I had a little trouble finding a worthwhile seller, which of course is not BTO's fault), the process was very smooth. I received the package much earlier than estimated and it was sufficiently wrapped, and arrived in pristine condition.Even though it feels like a more personalized experience, this is still a transaction with a business and not an individual, which I very much prefer. Communication is professional and proper invoices are sent. This is important to me, because I've dealt with personal shoppers before and it's not my preference.I will absolutely be using their service again!
Buytaiwanonline (Sophie) helped me to get an important CD for me. I live in Germany and I could not buy from a website called carousell, because of special requirement, which I didn't met. So I reached out to Buytaiwanonline and Sophie helped me a lot. She ordered the CD for me and shipped it to my home in Germany. The package was in very good condition, it arrived timely and was provided with a tracking number. The overall comunication was very transparent and coherent. I can recommend buytaiwanonline.
I have plenty of experience with US and Japanese proxies but Buy Taiwan Online was new for me. Sophie was super helpful in obtaining an item for me off Shopee that I had my eye on for quite some time. The process from request to invoice to shipment was very smooth; my item was shipped promptly and packed with care and arrived in just two weeks in perfect condition. Would definitely use again!
I ordered a bunch of fishing gear to be sent to SG from Taiwan Shopee. Sophie replied quickly and meticulously and the items were shipped and arrived safely with no issue. I would highly recommend their services if you need to ship stuff esp from Shopee
For a while, I wanted to buy something that's only available in Taiwan. At first, I was a bit hesitant to place an order because this proxy doesn’t have many reviews, but I absolutely do not regret it. My order, worth over $200, arrived in perfect condition 😻. I’m also really impressed by their professionalism and efficiency. They have excellent English communication skills.Overall, I highly recommend this proxy service to anyone looking for a reliable partner to purchase and ship goods from Taiwan. I hope my review helps those who are unsure 💜
I bought MSI limited edition Stalker 2 keyboard and mouse with their help, Shipped to Norway and got the Items safe and sound, only small feedback i would say is to package such items more securely so it wont be damaged, the package was ok but barely any added materials to dampen any shock/hit the package sustain in shipping.
I had a great experience buying from Buy Taiwan Online! I wanted an limited edition book set that I could only find on Taiwanese Shopee, and my proxy buyer Sophie was incredibly communicative and helpful the whole time. I've used other several other proxy buyers for books and things from Japan, but Buy Taiwan Online was one of my best proxy buyer experiences. The package arrived quickly and was very well packaged, which was great because I ordered a hard-to-find item. Overall very pleased and would use this service again!
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WE ARE YOUR GO-TO SOLUTION, SPECIALIZING IN GETTING WHAT YOU WANT FROM TAIWAN & CHINA, WHEREVER YOU ARE.
Thousands of customers worldwide trust Buy Taiwan Online to fulfill their shopping needs for merchandise from Taiwan & China. Our shopping agent service offers unparalleled convenience and reliability for customers worldwide, facilitating seamless purchases from Taiwan and China. With our premier package consolidation service, customers enjoy significant cost savings on shipping while receiving personalized assistance throughout their shopping experience.See more
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