I find it shocking that after notifying the retailer about a dispute with my credit card provider to reclaim my money, I immediately received a tracking number and the product the following day. What a coincidence! What if I hadn't contacted my bank? Initially, I was polite in my follow-ups, but I received incorrect information about the delivery date consistently, which caused further frustration. The lack of a tracking number, significant delays, and absence of clear communication led me to suspect I was dealing with scammers. I wasted time sending daily follow-up emails due to their poor customer service. I wish I had heeded other customers' reviews before making a purchase. I received no apology for the delays, which caused me considerable distress over my £380 order. Take this as a cautionary tale; train your team better. I contacted them, and they provided brief responses without apologies. Avoid shopping from them.
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