Review Time
I haven’t received any response from the company regarding the return of a faulty security camera. I ordered a model that worked fine for about an hour before freezing and failing to charge or sync. I've sent multiple emails today, but there’s no contact number available, and I haven't heard back. Please assist.
I haven’t received any communication from the company about returning a faulty security camera. I ordered a model that worked well initially but then froze and wouldn’t charge or sync with our phones. I've sent several emails today, as there's no contact number available, but I haven’t gotten any replies. Please assist.
I ordered a facial cleanser nearly three weeks ago and haven't received any updates. A week ago, I reached out to the company to inquire about my order. They assured me I would receive a tracking number the next day, but that never happened. I emailed again yesterday and was informed they would look into it. I’m giving two stars for the straightforward purchasing process and their responses to emails. However, I wouldn't use their service again due to their unreliability. It's unfortunate since I chose them because of their charitable focus.
I just received my order of men’s aftershave after losing the order details. Upon contacting the company, they quickly retrieved my order information for me—great customer service! The product is fantastic, and the price is excellent. Thank you!
They never apologize to dissatisfied customers or offer meaningful solutions. The responses here are wholly disrespectful and defensive. I can't tolerate companies like this; I would never order from them due to their dismissive replies.
I find it shocking that after notifying the retailer about a dispute with my credit card provider to reclaim my money, I immediately received a tracking number and the product the following day. What a coincidence! What if I hadn't contacted my bank? Initially, I was polite in my follow-ups, but I received incorrect information about the delivery date consistently, which caused further frustration. The lack of a tracking number, significant delays, and absence of clear communication led me to suspect I was dealing with scammers. I wasted time sending daily follow-up emails due to their poor customer service. I wish I had heeded other customers' reviews before making a purchase. I received no apology for the delays, which caused me considerable distress over my £380 order. Take this as a cautionary tale; train your team better. I contacted them, and they provided brief responses without apologies. Avoid shopping from them.
I can't find any fault with the service. I ordered on a Friday, and my items arrived the following Wednesday. After reading negative reviews about the retailer from whom my items came, I was worried about potential issues. However, the item was exactly as described and arrived promptly. I would definitely purchase again.
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