I spent over £300 on a great item with an expected delivery within a week, but I'm still waiting. Despite confirming that everything was in stock and ready to ship, I received only part of my order. It's like getting the wheels without the car. When I called again, I learned the main item had been discontinued, leaving me with accessories I can't use. I was told returning them would involve a lot of paperwork and shipping costs, so now I'm stuck with £300 worth of items that don't serve my original purpose. Customer service has been frustrating, with excuses about system issues and busy representatives. I still haven't received my refund for the price difference or a replacement. I did get a dispatch notice for the original item yesterday, followed by an invoice for a new part today, so who knows what's coming. I'm just really disappointed with the entire experience.
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Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering.
Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.See more
