I purchased a 50ml bottle of Eau de perfume from a retailer for my birthday, costing £84.50. The spray stopped working with more than half of the perfume remaining, so I reached out to the retailer. They suggested I contact the brand directly to resolve the issue, as it's unreasonable to expect someone to use an entire bottle in 28 days for a refund. I wanted the perfume, not a refund! The brand then requested extensive proof of purchase, including a video of the faulty bottle and additional details, which has left me without any updates. After providing everything requested, I’m disappointed with the brand's customer service and efficiency. I won’t be spending my money with them again. Additionally, I was expected to travel quite a distance to a store, which is not feasible for me. Given my recent personal loss, I did not anticipate such unnecessary complications with the brand. It feels like they are trying to discourage customers with issues. I’ve had positive experiences with other brands, but this one has been unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
