Review Time
As a returning customer with a significant purchase earlier this year, I am quite dissatisfied with my recent experience. A ring bought as an anniversary gift needed a size exchange, which the boutique assured would be handled. However, due to the correct size being unavailable, it had to be ordered from Italy, causing a delay of 4–5 weeks. When I returned to complete the exchange, I was wrongly accused of wearing the ring extensively, when in fact it was only worn briefly for sizing. I felt pressured to pay a £160 polishing fee, with the store manager dismissively stating that “£160 is nothing” and insisting I should just pay it. After several weeks of raising the issue, the fee was finally waived. Yet, I later received a written confirmation that my ring was ready at the boutique, which turned out to be false. When I went in person, the ring was not there, the staff were unprepared, and I had to wait several additional hours due to internal miscommunication. The problem was not the exchange itself, but the ongoing miscommunication, lack of accountability, dismissive attitude, and the time and stress this caused. For a brand of this caliber, the service was far below the expected standard.
I purchased a 50ml bottle of Eau de perfume from a retailer for my birthday, costing £84.50. The spray stopped working with more than half of the perfume remaining, so I reached out to the retailer. They suggested I contact the brand directly to resolve the issue, as it's unreasonable to expect someone to use an entire bottle in 28 days for a refund. I wanted the perfume, not a refund! The brand then requested extensive proof of purchase, including a video of the faulty bottle and additional details, which has left me without any updates. After providing everything requested, I’m disappointed with the brand's customer service and efficiency. I won’t be spending my money with them again. Additionally, I was expected to travel quite a distance to a store, which is not feasible for me. Given my recent personal loss, I did not anticipate such unnecessary complications with the brand. It feels like they are trying to discourage customers with issues. I’ve had positive experiences with other brands, but this one has been unacceptable.
As a loyal customer, including a recent purchase of wedding rings, I am very disappointed with my latest experience. A ring bought as an anniversary gift required a size exchange, which was promised by the boutique. However, due to the correct size being unavailable, it had to be ordered from Italy, causing a delay of 4–5 weeks. When I returned, I was wrongly accused of having worn the ring extensively, despite only trying it on briefly for sizing. I was pressured to pay a £160 polishing fee, with a dismissive comment from the manager stating it was a trivial amount. After escalating the issue, the fee was waived, but I later received a misleading confirmation that my ring was ready, which was untrue. Upon visiting the boutique, I found that the ring was not there, and staff were unprepared, leading to a lengthy wait due to miscommunication. The core issue was not the exchange, but the lack of clear communication and accountability, which caused significant stress. The service did not meet the expectations for a brand of this reputation.
If I could give zero stars, I would. After receiving a response from the brand, their apology was not satisfactory, and they are responsible for the clarity of their policies. If I had known exchanges could only be made at the airport, I wouldn't have purchased the item. Their response was disgraceful; there is no confusion in their policy—it is quite clear that they refuse to honor their commitments. I bought an expensive wedding band from an airport store, and upon trying it on, I found it very loose. I am unsure if it was the wrong size or if my finger swelled due to the climate, but customer service has been unhelpful, stating they cannot assist me. I have a warranty and clear documentation allowing for exchanges within six months, yet all I receive are automated responses. I attempted to contact the airport store but had no luck. I wish I had chosen a different brand. Their after-sales service is severely lacking.
I recently received a watch as a gift, and it’s undoubtedly one of my most elegant possessions. It has a light feel and a sophisticated design. However, I wish the brand's website offered better customer service, as email responses take a long time. Additionally, the pricing can be a bit steep depending on the model. Nevertheless, it’s worth the investment.
I had a troubling experience after making a purchase with a debit card. The order was charged and then canceled twice. After numerous emails and calls, they requested my driver's license, which I found unusual; other retailers don’t ask for such verification. I will not be shopping with them again.
I placed an order on June 22 and am still waiting for delivery via UPS. I reached out to the brand, who initially responded, but I have not received the promised updates. It’s quite frustrating, especially since I had set aside time for the expected delivery.
I had a fantastic visit to a boutique recently. Despite nearing closing time, the staff member provided attentive assistance and guided me through the watch collection with thoughtful advice. It was a special day for me, marking my birthday, and I’m thrilled to have purchased a timepiece. I will certainly return for future purchases.
I recently visited a store to buy a new ring and received exceptional service from a knowledgeable staff member who was also very friendly. I explored their impressive watch collection and even tried on pieces outside my budget. Overall, I had a delightful visit and will not hesitate to return in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
