If I could give zero stars, I would. After receiving a response from the brand, their apology was not satisfactory, and they are responsible for the clarity of their policies. If I had known exchanges could only be made at the airport, I wouldn't have purchased the item. Their response was disgraceful; there is no confusion in their policy—it is quite clear that they refuse to honor their commitments. I bought an expensive wedding band from an airport store, and upon trying it on, I found it very loose. I am unsure if it was the wrong size or if my finger swelled due to the climate, but customer service has been unhelpful, stating they cannot assist me. I have a warranty and clear documentation allowing for exchanges within six months, yet all I receive are automated responses. I attempted to contact the airport store but had no luck. I wish I had chosen a different brand. Their after-sales service is severely lacking.
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