Disappointing experience. As a landlord, I attempted to set up a utilities account with a service provider to cover a three-week void. Their systems wouldn't allow me to proceed, so I resorted to using the chat bot. It was not my fault that they made several mistakes. They had my contact details but failed to send me a bill when new tenants took over. The expected bill for an empty property should have been around £15, but instead, my former tenants received a very threatening letter demanding about ten times that amount. I called and explained that this seemed to be an administrative error, yet they demanded date-stamped photos of the meters. While I have independent inventory reports with meter photos, the system only allowed me to upload one document, so I had to submit it twice. I am organized and plan to contest this, but the approach taken by the service provider creates a concerning atmosphere for those less able to fight back. The entire process, starting with an aggressive legal letter rather than a bill, is inappropriate.
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