I wish I had checked the online ratings before trusting them with a holiday delivery. I placed and paid for an order, but it was tied to my client’s name. This morning, I received a cancellation notice without any explanation. When I called for clarification, I was informed they couldn’t discuss it with me due to the name link, despite me being the purchaser. I was advised to send an email instead. This situation has put me in a tough spot during a busy time of year, scrambling for alternatives. If online ordering is offered, it should come with effective customer support. Overall, this experience was disappointing and unproductive.
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