experience with By Bellivaro, as a warning to other customers.The items were purchased by my sister as a Christmas gift and should have arrived before Christmas. The order arrived after Christmas.Once opened, there were several issues: • The items arrived without any retail tags, despite being sold as new • One item had a strong perfume smell, suggesting it may have been previously worn or handled • The sizing was not accurate. items labelled size L fit significantly smaller than standard • Overall condition did not reflect a new, premium productWhen contacted customer service: • The return email address listed in the refund policy bounced back and had to try another way to reach them out:Then: • The company refused a refund • They insisted the return must be sent at the customer’s expense • Instead of a refund, they repeatedly offered store credits (15%, then 30%,then 45%), which was not acceptable given the condition of the itemsDespite providing photos and explaining the issues clearly, the company did not offer a compliant resolution.Based on my experience, returning items and obtaining a refund appears very difficult, and customer service responses avoid addressing the actual problems raised.I would strongly advise others to research reviews carefully before purchasing.
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