bybit.eu

Incorrectly settled sell orders and site freezes

UPDATE:Let’s continue this discussion here, since your “explanations” are not visible to other people anyway.If this platform were truly your own, which I still doubt, I find it hard to believe that it would operate with two different market prices. Apparently the US version can be linked to the TradingView service, while the EU version apparently cannot, because when it tries to do this, TradingView reports that the QR code is invalid. But if this connection did work, then:According to which service’s market price would the trade actually be executed?It makes no sense at all for me to use TradingView if the price it shows is not the correct one, so in my opinion this explanation is bullshit.Your service behaves completely in line with TradingView, but when there is a discrepancy – caused by your platform freezing – then suddenly your platform is treated as something completely separate that uses its own market prices. The core issue here is that your platform freezes: no trading candles are printed and the market price does not move, and when you buy or sell during that “blackout”, you have no idea where the final execution price will end up.In my case, the market price shown on TradingView was much higher than the executed trade on your “blackout” price, which was LOWER than my original entry price.And that live chat… it’s a bot. It cannot answer this. Through your own online feedback form it is not possible to submit a new ticket if there is already one open for the same user. So once again: please fix your contact channels.I am waiting for your response.Original:Extremely poor customer service that seems very difficult to reach. Bybit EU consistently settles sales at the wrong prices, which I have complained about many times. But because the website is really poor from a customer-service perspective, you can submit only one message there; you can’t add information to it, and you can’t file a second concurrent complaint under the same customer number. When getting a response takes a long time, it’s very hard to trust the platform.The site executes sells at a price completely different from the market price, which meant that even clearly profitable trades today went through below my purchase price, because the site freezes and the platform’s market price doesn’t update. I’ve now incurred significant losses, and no one seems willing to get in touch. Since only one complaint can be submitted through the site, I have contacted Bybit support by email, but I think everyone can guess whether anyone has responded in any way.Perhaps it’s time to make all of this public if the company itself doesn’t seem to care at all.

Date of experience: Nov 24, 2025