Bybit is not a customer-friendly company.I opened Bybit account through referral code, joined Bybit card program and participated in their 20% new user cashback campaign.I performed all new user tasks and accumulated points with card purchases. I accumulated 10.000 points (20 EUR).I waited for my new user rewards, but there were not any. Then I checked Reward hub and discovered that all my rewards were revoked. When I tried to exchange my points for cash my transaction failed.I contacted support and support guy told me that there is no restriction on my account.The next day I got an email accusing me of violation of the campaign's rules and regulations and fraudulent behavior, BYBIT E-mail: As a result, your accumulated Bybit Card/Pay Points are restricted from use permanently. This decision is final, and we will not be able to accommodate any appeals related to this matter.So, I did not get any new user reward of 35 USDC and 20 EUR from 20% cashback campaign.Instead of cashback I lost money on fees because all payments must be in crypto to get a 20% cashback.The points were blocked without any warning during accumulation.I am certain that I did not violate any campaign rules and I did nothing wrong. When I tried to get an explanation from support of what I was doing wrong and what rules did I violated there is no explanation.Bybit behavior towards customers is unacceptable. I feel cheated and I strongly advise to stay away from Bybit.eu.
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Bybit EU is a MiCAR-compliant crypto platform designed exclusively for users across the European Economic Area (EEA), except of Malta. As part of the globally trusted Bybit brand — serving over 72 million users since 2018 — Bybit EU brings advanced crypto trading tools, security, and innovation to a regulated and transparent European environment.
Our mission is to empower users with a secure and user-friendly platform that meets the highest standards of compliance, transparency, and user protection under the Markets in Crypto-Assets Regulation (MiCAR).
Whether you're new to crypto or an experienced trader, Bybit EU offers:
- A professional trading interface
- Competitive fees and welcome offers
- 24/7 multilingual customer support
- A strong commitment to regulatory responsibility
At Bybit EU, your safety and trust come first.
Join a growing community of European users and trade crypto with confidence on a platform built for you.See more
